Refund policy

NOMAD CREATIVE CREW LLC Return and Exchange Policy

Effective Date: 2024-01-01

At NOMAD CREATIVE CREW LLC, we strive to provide high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return and exchange process. Please carefully read the following terms:

Return Timelines:

  1. Returns:
    • You have a 30-day window from the date of receipt to return unwanted products.
    • Products must be in their original, unused condition with all original tags and packaging.
  2. Exchanges:
    • We accept exchanges for products of equal or lesser value within 30 days of receipt.
    • Products must be in their original, unused condition with all original tags and packaging.

Return and Exchange Process:

  1. Contact:
    • Reach out to our customer service team via info@nubbotoys.com to initiate the return or exchange process.
    • Provide the order number and details about the reason for the return or exchange.
  2. Return Authorization:
    • You will be provided with a return authorization along with detailed instructions on how to return the product.
  3. Packaging and Shipping:
    • Pack the product securely with the attached return authorization.
    • Use a traceable and insured shipping service to return the product.
  4. Inspection and Processing:
    • Upon receiving the product, we will conduct an inspection to ensure it meets the return conditions.
    • We will process the return or exchange within 2 business days.

Special Conditions:

  1. Defective Products:
    • If you receive a defective product, contact us immediately to arrange a return or replacement.
  2. Non-Returnable Products:
    • Some products, such as custom or intimate items, may not be eligible for return. Please check with our team for more information.

Refunds and Exchanges:

  1. Refund:
    • Refunds will be processed using the same payment method used for the original purchase.
  2. Exchanges:
    • In the case of an exchange, we will ship the new product once we have received and processed the return.

Additional Information:

  • Product Warranty:
    • Refer to the product warranty for information on returns related to defects.
  • Policy Changes:
    • We reserve the right to make changes to this policy. Any modifications will be communicated in a timely manner.

Thank you for choosing NOMAD CREATIVE CREW LLC. If you have any questions or concerns, feel free to reach out to our customer service team.